Refund policy

Returns and Refunds Policy

For eligible physical goods, you may request a return or refund within 7 days after receiving the item. If applicable law requires a longer period or provides other consumer rights, those mandatory legal requirements will apply.

Items submitted for return should, where reasonably possible, remain unused and undamaged, with accessories and original packaging intact. Please provide the order information and any necessary photographs or other supporting evidence. We will take reasonable responsibility for returns or replacements arising from product defects, incorrect or missing items, or visible damage during transit. Return shipping caused by a change of mind will generally be borne by the buyer.

Custom-made, personalized, specially commissioned, or clearly non-resalable items may not qualify for returns without cause where permitted by law. The product page and applicable local law will govern.

Digital goods, online courses, and other instantly delivered digital content will generally not qualify for returns or refunds without cause once the content has been delivered or downloaded, access has been enabled, or the service has begun, to the extent permitted by law. We will address clear performance issues such as non-delivery, inability to access the content, or duplicate charges according to the circumstances.

If an item arrives visibly damaged, incorrect, or with a serious defect, please contact us within 48 hours where possible and provide the order number, photographs of the item and packaging, and any other information needed for review.

Once a refund is approved, it will be issued to the original payment method. The time taken for funds to appear depends on the bank, payment provider, or payment channel. We will generally complete our part of the refund within 7 business days after approval.

If an item must be returned, please wait until you receive our return confirmation and instructions before sending it. Items returned without prior confirmation may be delayed in processing.

Costs arising from an incorrect delivery address, refusal of delivery, failure to complete customs clearance, failure to provide information required by the carrier, or other circumstances attributable to the buyer may be borne by the buyer, including return, redelivery, or additional charges.

This policy does not limit or exclude any statutory consumer rights that cannot lawfully be limited or excluded.