退款政策

# Return Policy We offer a 7-day unconditional return service, which means you may request a return within 7 days of receiving your item. **Return Requirements** Items for return must be in their original condition as received, unworn and unused, with intact tags and unbroken original packaging. You are also required to provide the shopping receipt or proof of purchase. **Return Process** To initiate a return, please contact us via email at wang2j4i@gmail.com. Note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]. If your return application is approved, we will send you a return shipping label together with detailed instructions on how and where to send your package. Items sent back without a prior return application will not be accepted. For any questions about returns, you can contact us at wang2j4i@gmail.com at any time. ## Damaged Items & Wrong Deliveries Please inspect your order immediately upon signing for it. If the item is found to be defective, damaged in transit, or inconsistent with your order, please contact us at once. We will verify the issue promptly and resolve it for you properly. ## Non-returnable Items Certain items are not eligible for return, including perishable goods (e.g., food, fresh flowers, green plants), custom-made products (e.g., custom orders, personalized engraved/printed items) and personal care products (e.g., beauty and skincare products). Hazardous materials, flammable liquids and gases are also non-returnable. Feel free to contact us if you have any questions about the return eligibility of your purchased item. **Sale items and gift cards are non-returnable once purchased.** ## Exchange Policy The fastest way to exchange an item is to first request a return for your current item. Once your return application is approved, you can place a separate order for the desired new item. ## 7-Day Cooling-off Period for the EU Notwithstanding the above policy, if the item is shipped to the European Union, you have the right to cancel your order or request a return for any reason and without justification within 7 days of receipt. Returns under this policy must also meet the following criteria: the item must be in its original condition, unworn and unused, with intact tags and original packaging, and you must provide the shopping receipt or proof of purchase. ## Refund Policy We will notify you of the refund review result immediately after receiving and inspecting your returned item, informing you whether your refund application is approved. If approved, we will automatically process the refund to your original payment method within 10 business days. Please note that your bank or credit card issuer may need additional time to process and post the refund, and we appreciate your understanding. If you have not received your refund more than 15 business days after the approval of your refund application, please contact us at wang2j4i@gmail.com for verification.